Terms & Conditions

Ownership of Site; Agreement to Terms of Use

Welcome to NEUTRIONE HEALTH RETAIL INDIA. NeutriOne is built on a simple belief; good health should be affordable for everyone. Through NEUTRIONE HEALTH RETAIL INDIA, we bring scientifically packed, naturally sourced superfoods to everyday Indian households. Our focus is on honest nutrition, fair pricing, and products that fit seamlessly into busy lives because health isn’t a luxury, it’s a basic need. Please read these terms carefully before using our services. By accessing or using our product, neutrione.in or neutrione.com website, app or services, you agree to be bound by these Terms & Conditions.

Acceptance of Terms

By using this website, app or service you acknowledge that you have read, understood, and agree to comply with these Terms & Conditions, as well as any applicable laws and regulations. If you do not agree to these terms, please refrain from using our website and services.

Services Overview

NEUTRIONE HEALTH RETAIL INDIA ("NeutriOne," "we," "us," or "our") operates the websites neutrione.in or neutrione.com (collectively, the "Platform") to provide general Indian consumers with direct access to a curated range of health foods, snacks, and Ayurvedic/herbal products.

Nature of Services: Through our Platform, we offer the following services to end consumers:

Product Listings & Discovery: NeutriOne provides an online storefront where users can browse, search, and explore our range of health foods, snacks, and Ayurvedic/herbal products. All product listings include relevant descriptions, ingredient information, nutritional details, and pricing to help consumers make informed purchasing decisions.

Direct Product Purchase: Users may purchase products directly through the Platform. All transactions are carried out between the user and NEUTRIONE HEALTH RETAIL INDIA. We are the sole seller of all products listed on the Platform and do not operate as a marketplace for third-party sellers.

Order Management: Upon placing an order, users will receive confirmation and updates regarding their order status, including processing, dispatch, and delivery. Users may track their orders through the Platform or via communication channels provided at the time of purchase.

Customer Support: We provide customer support to assist users with product inquiries, order-related queries, complaints, and any other concerns arising from the use of our Platform or purchase of our products. Contact details for our support team and grievance officer are available on the Platform.

Scope & Limitations of Services: Our Platform is intended solely for personal, non-commercial use by individual consumers located within India. The following limitations apply:

The products listed on the Platform are for general wellness purposes only. NeutriOne does not provide medical advice, diagnosis, or treatment. Any health-related content available on the Platform is for informational purposes only and should not be relied upon as a substitute for advice from a qualified medical professional.

Nutritious superfoods products available on the Platform are formulated in accordance with applicable Indian regulations. However, results may vary between individuals, and NeutriOne makes no guarantees regarding specific health outcomes from the use of its products.

We reserve the right to modify, suspend, or discontinue any product listing or service offered on the Platform at any time, with or without prior notice, and without liability to the user.

Eligibility to Use Services: Our services are available to individuals who are 18 years of age or older and are residents of India. By using the Platform and placing an order, you confirm that you meet these eligibility criteria. NeutriOne reserves the right to refuse service to any user at its sole discretion.

Geographical Availability: NeutriOne currently offers products and services to customers within India only. Orders placed from outside India will not be processed. Delivery availability may vary by location and will be indicated at the time of checkout.

User Responsibilities

Account Setup: Certain services may require you to create an account or share personal information. You are responsible for maintaining the confidentiality of your account information and any activity under your account.

Accuracy of Information: You agree to provide accurate and up-to-date information during registration or when using our services. Any misrepresentation may result in service suspension or termination.

Permitted Use: You agree to use our website and services only for lawful purposes. Prohibited activities include, but are not limited to, unauthorized access, misuse of content, infringement of intellectual property rights, or activities that disrupt the site’s functionality.

Intellectual Property

All content on this website, app including designs, graphics, logos, and software, is owned by NEUTRIONE HEALTH RETAIL INDIA or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without prior written permission.

Third-Party Services & Links

Our website may contain links to third-party websites or services that are not controlled by NEUTRIONE HEALTH RETAIL INDIA. We are not responsible for the content, privacy practices, or performance of third-party services. You are encouraged to review the terms and policies of any third-party website you visit through links provided on our site.

Payment Terms

Fees for services rendered will be detailed in our agreements with you. Payments must be made promptly in accordance with the agreed-upon terms. Late/Pending/Failed payments may result in suspension or termination of services. All fees are non-refundable unless stated otherwise in the service agreement.

Data Protection & Privacy

We are committed to protecting your privacy and personal information. By using our website and application, you consent to the collection, storage, and use of your data in accordance with our Privacy Policy. We implement reasonable security measures, but no system is entirely foolproof, and you acknowledge the risks associated with transmitting data online.

Indemnity

You agree to indemnify and hold harmless NEUTRIONE HEALTH RETAIL INDIA, its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising from your use of our services or breach of these Terms. This includes, but is not limited to, claims related to intellectual property infringement, data misuse, or illegal activities involving services like UI/UX design, software development, digital marketing, AI tools, and more.

Limitation of Liability

NEUTRIONE HEALTH RETAIL INDIA is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services or website. This includes but is not limited to data loss, service interruption, or errors. Our liability is limited to the extent permitted by law, and we make no warranties, expressed or implied, about the accuracy or reliability of the content or services provided.

Disclaimer of Warranties

All services and content provided by NEUTRIONE HEALTH RETAIL INDIA are offered "as is" and "as available" without any warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose, non-infringement, or merchantability. We do not guarantee that the services will be uninterrupted or error-free.

Service Modifications & Availability

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We will not be liable to you or any third party for any such modifications or interruptions in service.

Termination

NEUTRIONE HEALTH RETAIL INDIA reserves the right to terminate or suspend access to services or website at any time, with or without notice, if you violate these Terms & Conditions or engage in activities harmful to our company, services, or other users. Upon termination, your right to use our services will immediately cease.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Jurisdiction. Any disputes arising out of or related to these terms or your use of the website will be settled exclusively in the courts of Jurisdiction.

Changes to Terms

NEUTRIONE HEALTH RETAIL INDIA reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly. Continued use of our services after any modifications indicates your acceptance of the updated terms.

Contact Us

If you have any questions about these Terms & Conditions or require further clarification, please contact us at: support@neutrione.in