Privacy Policy

At NEUTRIONE HEALTH RETAIL INDIA, we are committed to protecting the privacy and confidentiality of our customers, users, and visitors. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use any of our services. NeutriOne is built on the belief that good health should be affordable for everyone and that commitment extends to how we handle your data with honesty and transparency.

By accessing neutrione.in or neutrione.com, or by purchasing or using any of our products and services, you agree to the practices described in this Privacy Statement. Please read this document carefully.

Personal Information
When you interact with our website or place an order, we may collect personal information such as:

Contact Details: Name, email address, phone number, and delivery address.

Account Information: Usernames, passwords, and credentials when you register for an account on our platform.

Payment Details: Information necessary to process your transactions, including billing address and payment method.

Health & Dietary Preferences: Optional information you provide to help us recommend suitable superfood and nutrition products for your lifestyle.

Order Information: Purchase history, product preferences, and related transaction details.

Non-Personal Information
We also collect non-personal information that does not directly identify you, including:

Technical Data: IP address, browser type, operating system, and device information.

Usage Data: Pages visited, time spent on the site, products viewed, and click behavior.

Cookies: Information collected through cookies and similar tracking technologies to improve site functionality and shopping experience.

We use your personal and non-personal information for the following purposes:

Order Fulfillment: To process, manage, and deliver the products you purchase through our website.

Communication: To respond to inquiries, provide customer support, send order confirmations, shipping updates, and service-related notifications.

Personalization: To recommend products and content tailored to your health goals, dietary needs, and browsing behavior.

Improvement & Analytics: To analyze how our website and products are used, improve our offerings, and develop new nutritional solutions for Indian households.

Marketing: To send you relevant communications including offers, product launches, and health tips, with your consent where required by law. You may opt out at any time.

Compliance & Legal Obligations: To fulfill our legal obligations, prevent fraud, and enforce our terms of service.

NEUTRIONE HEALTH RETAIL INDIA does not sell or rent your personal information to third parties. However, we may share your data in the following scenarios:

Service Providers: We may share your information with trusted third-party partners who assist in delivering our services, such as payment processors, logistics and delivery partners, and marketing platforms.

Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity as part of that transaction.

Legal Compliance: We may disclose your information if required by law, to protect our rights, or in response to valid legal requests by public authorities.

We take the security of your personal information seriously and employ industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment gateways, access controls, and protected data storage. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, maintain your account, or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of any inaccurate or incomplete data.

Deletion: Request the deletion of your personal information when it is no longer necessary for the purposes it was collected.

Objection: Object to the processing of your personal information for certain purposes, including direct marketing.

Data Portability: Request a transfer of your personal data to another service provider.

To exercise any of these rights, please contact us at the details provided below.

Our website uses cookies and similar technologies to enhance your shopping experience, analyze site usage, and improve our services. Cookies are small data files stored on your device that help us remember your preferences and understand how you navigate our website. You may manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of certain features, including checkout.

While NEUTRIONE HEALTH RETAIL INDIA primarily serves Indian households, your personal information may, in certain circumstances, be transferred to and processed in countries other than India. We take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including the Information Technology Act, 2000, and relevant data protection regulations.

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child's information has been inadvertently collected, we will take prompt steps to delete it.

We reserve the right to update this Privacy Statement at any time to reflect changes in our practices, services, or legal requirements. Your continued use of neutrione.in or neutrione.com after any changes signifies your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us at: support@neutrione.in

NEUTRIONE HEALTH RETAIL INDIA Website: neutrione.in | neutrione.com