User Data Deletion

DATA ERASURE

We may retain your personal information as necessary for our legitimate business interests, such as prevention of fraudulent orders, detection of fake reviews, and enhancing the safety and integrity of our platform. We may retain and use your personal information to the extent necessary to comply with our legal obligations under applicable Indian law. Information you have shared publicly on our platform (e.g., product reviews, ratings, or community posts) will continue to be visible on neutrione.in and neutrione.com even after your account is cancelled. However, attribution of such content to you will be removed. Some copies of your information (e.g., transaction logs and order records) will remain in our database but will be disassociated from personal identifiers. Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

DISCLAIMERS AND LIMITATION OF LIABILITY

ALTHOUGH NEUTRIONE HEALTH RETAIL INDIA INTENDS TO TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES, WORMS, "TROJAN HORSES," OR OTHER DESTRUCTIVE MATERIALS TO OUR WEBSITE, WE DO NOT GUARANTEE OR WARRANT THAT NEUTRIONE.IN OR NEUTRIONE.COM, OR ANY MATERIALS THAT MAY BE DOWNLOADED FROM OUR SITE, ARE FREE FROM SUCH DESTRUCTIVE FEATURES. WE ARE NOT LIABLE FOR ANY DAMAGES OR HARM ATTRIBUTABLE TO SUCH FEATURES. WE ARE NOT LIABLE FOR ANY CLAIM, LOSS, OR INJURY BASED ON ERRORS, OMISSIONS, INTERRUPTIONS, OR OTHER INACCURACIES ON OUR SITE, OR FOR ANY CLAIM, LOSS, OR INJURY THAT RESULTS FROM YOUR USE OF THIS SITE OR YOUR BREACH OF ANY PROVISION OF THIS PRIVACY STATEMENT OR OUR TERMS OF USE.

SHARING AND DISCLOSURE

We may disclose your information to courts, law enforcement agencies, governmental or public authorities, tax authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law, or where disclosure is reasonably necessary to:

(i) comply with our legal obligations under applicable Indian laws and regulations,
(ii) comply with a valid legal request or to respond to claims asserted against NEUTRIONE HEALTH RETAIL INDIA,
(iii) respond to a valid legal request relating to a criminal investigation, to address alleged or suspected illegal activity, or to respond to any other activity that may expose us, you, or any other user of our platform to legal or regulatory liability,
(iv) protect the rights, property, or personal safety of NEUTRIONE HEALTH RETAIL INDIA, its employees, its customers, or members of the public.

We will never sell or rent your personal data to third-party advertisers or marketing agencies without your explicit consent.

YOUR RIGHTS

Access to Personal Data

You have the right to access, review, and request a physical or electronic copy of the personal information we hold about you. You also have the right to request information on the source of your personal data. These rights can be exercised by sending us an email at support@neutrione.in . If a request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to us will only be processed in accordance with, and to the extent permitted by, applicable laws.

Additional Rights

Where provided by law, you can: (i) request deletion, portability, correction, or revision of your personal data; (ii) limit the use and disclosure of your personal data; and (iii) revoke consent to any of our data processing activities at any time.

Please note that in certain circumstances, we will not be able to delete your personal data without also deleting your user account. We may be required to retain some of your personal data after you have requested deletion to satisfy our legal or contractual obligations, including obligations related to purchase records and consumer protection laws. We may also be permitted by applicable laws to retain some data to satisfy our legitimate business needs. If you have unresolved concerns about how we process your personal data, you have the right to raise a complaint with the competent data protection authorities in India.

JURISDICTION

If you choose to visit neutrione.in or neutrione.com, your visit and any dispute over privacy is subject to this Privacy Statement and our Terms of Use. Any disputes arising under this Privacy Statement shall be governed exclusively by the laws of India. By using our website and services, you agree to submit to the exclusive jurisdiction of the competent courts of New Delhi, India and waive any jurisdictional, venue, or inconvenient forum objections to such courts.